Low Level Exception Adobe Premiere
- 解決済み: 画面右下に、このようなエラーが表示され、シーケンスは再生できず、ソース画面には何も表示されない状態になっています。 よく似たエラー報告のQ＆Aを見つけました 【A low-level exception occurred in: ImporterMPEG（Importer）】 - 10279479.
- With Premiere Pro now supporting GPU-accelerated encoding/decoding of H.264/HEVC media, Intel is no longer an auto-pick for Premiere Pro, allowing AMD to show what they are capable of on a level playing field. At many points of the stack, the AMD Ryzen 5000-series CPUs do extremely well, solidly beating similarly-priced Intel CPUs by 12-20%.
.'A low-level exception occurred in: Morph Cut (AEVideoFilter)'. More discussions in Premiere Pro CC. Adobe premiere elements で理不尽な. Premiere Pro crashes or says 'A low-level exception occurred' when launching the application. This can be caused by corrupt application preference files. To resolve this, hold down the Option key (Mac) or Alt key (Windows) and click on the icon to open Adobe Premiere Pro.
I got a 'a low level exception occurred in: adobe player' message. Then, i can't play the timeline.
My Config:
W7 64 bits - 4 Go Ram
Premiere Pro CC (last version)
(W7 in french, PP in french too).
I get this bug when I click in a clip in the time line and then, after, I click in a previous clip in the same timeline. After, two or three clics, il get this message. In my Clip, there are some audio effects.
I have tell that this is the first time i get this error. Before i worked like this, but i did'nt get this kind of error with the same project and the same Premiere Pro.
So, i looked the windows' application events log, where I can see that this is Denoiser2.dll... and an other time it was an other sound effect dll.
What's wrong ? 10 days ago with the same project i did'nt get theses errors ?
Therefore, I clicked every where, and change a lot of things... but i did'nt get back. (I hope that i haven't introduce any new errors ?!)
I uninstall all CC products and Premiere. Then, i used the Adobe Cleaner Tool.
Then, I clear a lot of things with CCleaner.
And then, i re-install all...
But it doesn't still work !! Arghhh !
Have you any clue ?
Thanks !
Valéry
Thanks for you quick answer.
I forgot to delete the cache files in my previous tries. So i tried this... And I changes some options in media preference menu. Then I render audio and video of my footage.
.... and It seems that it's solved ! Well, i hope so.
If there is still any trouble i'll come back to write something about here to help other users who encontred the same troubles.
Thanks!
Similar Messages
I have CS6 installed, all the latest patches, etc. It's been working fine for months.In the last week Pr is unable to playback all of my footage (Native 5D mark III h.246 and Canon xf305 footage). Whether it is on the timeline or in the source panel.
The Error message i get it this: A Low-level exception occurred in: Adobe Player (player).
Using Adobe CS 6.0.3
Windows 64 Bit 8 GBs RAM
Happens in new projects and old.
New timelines also affected, it appears.
Was not happening as recently as two days ago.
No changes made to the computer.
Only changes is that I have combined timeines (Imported) from one project to another.
Video shows yellow or Green.
I have rerendered the footage to show all green on timeline.
Only way around it is to reboot the computer, it comes back after a while. The problematic timelines work fine for a while, then this starts happening.
I deleted the media cache database folder after exiting Pr.
Didn't seem to change anything. I just got the error again. Things seem to be curiously messed up. I tried to render a sequence out to MXF. The headless crashed each time, (not totally unusual, but it couldn't complete even once). I also got an error message when I bypassed the Media Encoder and just went strait to rendering it out within Pro. It managed to continue to render it to MXF but when I got done and imported it into Pro, it didn't play the clip when I clicked on it.
The interesting thing to me is that to totally clear Adobe from RAM, I have to go into Task Manager and kill the process after exiting the program (in lieu of rebooting). So it's not closing properly, it appears. Once I kill the process and reopen the app, I can then play the sequence, for a while. It's very curious. Task manager also shows lots of RAM open, no memory leaks at work, nothing unusual. It appears, to be just choking on footage, sort of like it can't quite process the audio (like when you bring in new footage and it has to process that audio). What's happening is like it sees the audio at first when I bring it in at startup of the app, then loses it. If I exit without killing the Premiere process (or shutting down the machine), then it still exhibets the behavior on startup again.
So this project is large, for me. It is showing as 34 MBs. I have a wide variety of clips at play here, but only MXF Canon from the xf305 and MOV from the Canon 5D. The MXF are the default sequence(s) unless I shot nothing but MOV.
I have tried rendering the visualization, all green lines on top but that doesn't seem to fully help. It does play the footage for a while.
There are no special effects added, yet.
Is it worth re-installing Premiere? This has cost me the better part of a day screwing around with this.
Let me detail this again:
Premiere is installed on C There hundreds of GBs of storage avaialble there.
All project files are on F which is a RAID 1 array. It appears to be functioning normally. 800 GBs free space on 2TBs.
All Renders are taking out to an external drive like I always do. Lot s of space available there too.
Anyone have an idea how to fix this?Is this any better? Cut and pasted plain text.
I have CS6 installed, all the latest patches, etc. It's been working fine for months.In the last week Pr is unable to playback all of my footage (Native 5D mark III h.246 and Canon xf305 footage). Whether it is on the timeline or in the source panel.
the Error message i get it this: A Low-level exception occurred in: Adobe Player (player).
Using Adobe CS 6.0.3
Windows 64 Bit 8 GBs RAM
Happens in new projects and old.
New timelines also affected, it appears.
Was not happening as recently as two days ago.
No changes made to the computer.
Only changes is that I have combined timeines (Imported) from one project to another.
Video shows yellow or Green.
I have rerendered the footage to show all green on timeline.
Only way around it is to reboot the computer, it comes back after a while. The problematic timelines work fine for a while, then this starts happening.
I deleted the media cache database folder after exiting Pr.
Didn't seem to change anything. I just got the error again. Things seem to be curiously messed up. I tried to render a sequence out to MXF. The headless crashed each time, (not totally unusual, but it couldn't complete even once). I also got an error message when I bypassed the Media Encoder and just went strait to rendering it out within Pro. It managed to continue to render it to MXF but when I got done and imported it into Pro, it didn't play the clip when I clicked on it.
The interesting thing to me is that to totally clear Adobe from RAM, I have to go into Task Manager and kill the process after exiting the program (in lieu of rebooting). So it's not closing properly, it appears. Once I kill the process and reopen the app, I can then play the sequence, for a while. It's very curious. Task manager also shows lots of RAM open, no memory leaks at work, nothing unusual. It appears, to be just choking on footage, sort of like it can't quite process the audio (like when you bring in new footage and it has to process that audio). What's happening is like it sees the audio at first when I bring it in at startup of the app, then loses it. If I exit without killing the Premiere process (or shutting down the machine), then it still exhibets the behavior on startup again.
So this project is large, for me. It is showing as 34 MBs. I have a wide variety of clips at play here, but only MXF Canon from the xf305 and MOV from the Canon 5D. The MXF are the default sequence(s) unless I shot nothing but MOV.
I have tried rendering the visualization, all green lines on top but that doesn't seem to fully help. It does play the footage for a while.
There are no special effects added, yet.
Is it worth re-installing Premiere? This has cost me the better part of a day screwing around with this.
Let me detail this again:
Premiere is installed on C There hundreds of GBs of storage avaialble there.
All project files are on F which is a RAID 1 array. It appears to be functioning normally. 800 GBs free space on 2TBs.
All Renders are taking out to an external drive like I always do. Lot s of space available there too.
Anyone have an idea how to fix this?I use Premiere Pro CC 7.21 on a 2,4 GHz i5 Macbook Pro with 8GB RAM and OS 10.8.5. My video data (5D Mark II) is on an external hd via firewire800. For a few days now I haven´t bin able to playback the timeline. And I get this error: 'A low level exception occured in: Adobe Player (Player)'. And when I quit premiere it still works (chrashes) in the background. I did pretty much everything. Well, everything I read about: I uninstalled Premiere and reinstalled it. Made a 'root' profile and tried working with it. Changed Audio Hardware settings. Deleted some files in the library I read about. And set back my whole system with time machine. Back to a date when it still worked. Nothing has worked so far. Can anyone help?
Florian,
Sorry about that. See if this post will help you solve this issue: http://forums.adobe.com/message/5158878#5158878
Thanks,
KevinHelp!
I start premiere and playback wont work at all - It gives me the error 'A low-level exception occurred in Adobe Player (Player)
I tried cleaning the cache and duplicating the sequence - nada
Premiere Pro CC 7.2.1 (4)
Recent updates installed
Mac OSX 10.8.5
footage: Apple ProRes 422 (LT) .mov
error: A low-level exception occurred in Adobe Player (Player)
Happens whenever I start - cant edit at all
I think it started happening after I imported a sequence from another projectFAQ: What information should I provide when asking a question on this forum?
Timeline now not playing back footage and preventing me from working.
Im using an iMac, OSX Version 10.8.5. Processor 3.2GHz Intel core i5. 32GB RAM.
All updates for premiere pro have been done and still the problem.
Any help would be greatly appreciated.
Thanks.Hi DavidRanson01,
Welcome to the forums.
Please try to clean media cache files manually from the below location. Restart the machine and then relaunch your project to check if it resolves the issue or not.
users/username/Library/application support/adobe/common
Regards,
VinayI'm getting this error when using a particular .WAV file as the audio track for my project. I have used similar files on other projects since and have had no issues, but it doesn't matter what I do to this one it still has an issue. Always at the same time as well.
The problem happens when it gets to ~48:56 and everything after that won't play either. I've opened the .WAV in other programs and they don't seem to have any issue.
When it doesn't just give me this error, Premiere Pro actually crashes. Doing a crash dump analysis, it seemed to single out 'uxtheme.dll' so that might be part of the issue... (I can supply more info on the analysis if wanted)
I'm using Adobe Premiere Pro CS6 as I also wanted to use Encore which comes with CS6.
Computer specs:
OS: Win 7 SP1 64bit
CPU: Intel i7 2600K
RAM: 16gb total (8gb corsair vengence, 8gb gskill ripjaws)
Video: HIS HD 6950 2gb
Thanks
Pete
After posting this I deleted the WAV file and tried to play it without it and it crashed again. I decided to copy everything from the sequence and paste it into a new project which has worked so far!FAQ: What information should I provide when asking a question on this forum?
I've been importing several HDV video files (m2t files) from my Sony HDR-DR60 HDD unit into Premiere Pro CS6 on my Macbook Pro w/ Retina Display. I noticed that this error popped up for 3 files: 'A low-level exception occurred in: ImporterFastMPEG (Importer)' What exactly is happening here? What does that mean? Those video files appeared with small '?' icons next to their names in the bin. I attempted to import them again, but I was either given the same error message or only the first few seconds of the file would import. For example, one file is 645MB and is a little over 3 minutes long. Now when I try to import this file, it shows as being only 19 seconds in length.
Now here's where it gets perplexing: I took that same file and fired up my decommisioned Windows PC with an old installation of Premiere Pro CS5.5, and it imported perfectly without a problem.
I found a very slow work-around where I converted the m2t file into an uncompressed Quicktime MOV, but I'd like to find out what the root cause is and why I'm getting this error for these few files. I've done a lot of shooting this week, and I haven't had a problem with any other files from my HDR-60.
So, is this a Mac/Apple problem, a Premiere CS6 problem, or are those particular files just randomly weird? Google searches have not yielded anything useful which is why I'm asking here.You might go back to http://forums.adobe.com/community/premiere/premierepro_current
In the block under Ask a Question enter
low level exception
so you may read previous discussions
Be sure to click the See More Results at the bottom of the initial, short listHi,
I have problem when install Adobe Pr Pro CS6 with DeckLink HD Extreme 3D
My workstation have configuration as following:
Supermicro workstation
Super Micro x8DAL-i
Intel Xeon E5645 2.40Ghz
4GB DDR3-RAM x 2
NVIDIA Quadro 2000 1GB Graphics
250GB SATA 7200 RPM
2TB 7200 RPM SATA x 2
DVDRW
Window 7 Pro 64bit
I can capture with Media Express but when I try to capture from CS6 with Decklink HD Extreme 3D, the Error message: 'A low-level exception occurred in: Blackmagic Design (recorder) '
Any one can help me urgent please
Thank you,
DragonhnI have seen an issue with the latest Blackmagic driver and capturing with the current version of Premiere. I would use Media Express to capture and then just import the files.
Eric
ADKHi,
I'm trying to import an AVI file into Premiere Pro CS6, and the event panel displays this error multiple times: 'A low-level exception occurred in: CFHD_AVI_Importer (Importer).'
The clip imports, but doesn't preview or play. The event panel continues throwing this error. The source window shows only 'Media pending.'
I know the CFHD_AVI_Importer is the importer for the GoPro Cineform codec, so I redownloaded and reinstalled the codec, to see if that would solve things, but it does not.
Any ideas what would be causing this error, and how to fix it?
Thanks.What is inside your AVI file?
Report back with the codec details of your file, use the programs below... A screen
shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/
For Mac http://mediainspector.massanti.com/Okay, first some system specs:
Macbook Pro
2.2 GHz Intel Core i7
8 GB RAM
Radeon HD 6750
OSX Lion 10.7.5
Premiere Pro CS6 (updated to lastest available version)
--I remember installing updates a few days ago (maybe last week), but don't remember if any of them were for Premiere and could possibly be the problem.
The trouble I'm having is with one .MTS clip. I have a timeline about 20 minutes in length. I edited the whole thing and had no problems the whole time, with any clip. All clips originally imported correctly, played back fine, etc.
I exported a copy for client review (from Media Encoder CS6) the other day. One clip (the .MTS clip in question) showed as 'Media Offline'. It is not offline, I did not move the clip, etc. I unlinked the clip in the project, relinked it, and it did show up in the project and was able to be played back.
Exported another copy, found the same error occured with just this one clip. Now I'm noticing that when I open the project, I receive the error in the topic title (A low level exception occured in: Importer MPEG (Importer). The clip will not play back and shows up as 'Media Pending', as if it's not coming in correctly. Unlinking and relinking doesn't fix the issue.
I have many other .MTS clips in my timeline. All of them work correctly, play back correctly, and export correctly. There doesn't seem to be any inherent problem with the clip itself; it plays back smoothly in VLC, and I've transcoded it to a .mov to try and just bring that in and get around this stupid issue. This didn't work either; I unlink the clip, then relink to the transcoded .mov -- it actually will play back in the preview monitor, but will not display when trying to view it on my timeline. I have also created a copy of the project, tried this inside of the copy, as well as created a new sequence and pasted over the information; none of that worked either. There are also other sequences this clip is on, and it will not play back in any of them either, but as I mentioned, plays back in the preview.
I did find one other topic with a similar issue; they recommend deactivating Premiere, restarting the computer, and activating it again. I did do a restart initially to try and diagnose the problem, but to no avail. I tried deactivating the program, but the Adobe Application Manager doesn't load; it has almost never loaded for me whenever I try to use it, which is frustrating in and of itself.
I tried creating an entirely new project and importing the other project. When I did this Premiere just froze; I'm assuming it can't handle all the pieces (it's a fairly complex project with hundreds of clips) and they are also coming off an external drive through a USB 3.0 cable.
I've temporarily 'fixed' this by bringing in the transcoded clip, resyncing it to to the spot I need it in, and cutting it as necessary. I typed this post as I went and tried various things, and while I've found my way around the problem, it doesn't really solve it. I opened another old project that was very similar to this one and also encountered the same error message. I didn't stick around to find out if there was just one clip causing the issue; the fact that it was there was enough for me.
So, what do I need to be doing here? I'm guessing the stock answer is to uninstall Premiere and reinstall it, which I don't want to do unless I have to since it's a pain in the ***. I'm kind of through the problem for this project, but want to be able to deal with it for the future. Hoping someone with knowledge can chime in and tell me whether it's the update from the other day causing this.
If the answer is to uninstall and reinstall Premiere, do I need to run some cleaner tool? I vaguely remember hearing about that before in regards to uninstalling and reinstalling.I'm having the same issue here.
Error: A low level exception occurred in: Importer MPEG (Importer)
Anyone here who can help with this?
Some Specs:
MBP Retina, NVIDIA Gforce GT 750M, 16GB Ram, i7, G-RAID Thunderbolt (external media storage)
Premiere CC 2014
I'm working in a 1080p25 Timeline with Canon C300 footage (.MXF), normally it runs properly.Hi everybody,
today my premier pro cc keeps crashing and there is a red cross in the bottom right corner saying A low-level exception occurred in: importMPEG (importer).
any one knows what is the problem?
I thought was a problem with my external SSD thunderbolt hard drive so I have imported all the project in the internal hard disk, but the problem still.
the Mac is brand new! I'm working with mov. h264 footeage from my nikon D800. never had this problem before!
thanks
maurizioHi Joseph,
Try signing out of Creative Cloud. Restart Premiere Pro. Sign back in.
Thanks,
KevinWhen I start up Adobe Premiere CC I get this warning message--'A low level exception occurred in:(Transmit::Startup)'. Everything seems to be working fine, but concerned as to why this is occurring.
Thanks, guys!What version of Premiere Pro? Include the minor version number (e.g., Premiere Pro CS5.5 with the 5.5.2 update). 7.1.0
Have you installed the recent updates? (If not, you should. They fix a lot of problems.) yes
What operating system? Windows 7 Pro
What kind(s) of source footage? H.264 in a .mov and .mts container.
If you are getting error message(s), what is the full text of the error message(s)?
A low level exception occurred in:(Transmit::Startup)
What were you doing when the problem occurred? Opening the program Premiere Pro
What other software are you running? Media Encoder
Do you have any third-party effects or codecs installed? No
Tell us about your computer hardware.
Operating System: Microsoft Windows 7 Professional Service Pack 1 Ver. 6.1.7601
CPU: Intel Core i7-2600 CPU @ 3.40 GHz Driver Ver. 6.1.7600.16385 LGA 1155
CPU Cooling Fan: Cooler Master 212EVO
RAM: G.Skill 16MB
Motherboard: ASUS P8Z68-V-LE BIOS Ver. 08.00.10
Case: Cooler Master HAF 922
Graphic Card: NVIDIA GeForce GTX560 Ti
Internal Hard Drive 1: 1TB Seagate, ST1000DM003, 64MB Cache, 7200 RPM S/N S1DAHP6H
Operating System and Programs
Internal Hard Drive 2: 1TB Seagate, ST1000DM003, 64MB Cache, 7200 RPM S/N Z1D6D0EY
Project Files, Cache Scratch
Internal Hard Drive 3: 2TB Seagate Barracuda, ST2000DM001-1CHI64, 64MB Cache, 7200 RPM, ATA/ATAPI-8, S/N S1E1XG6H
Dolly Media Assets
Internal Hard Drive 4: 2TB Seagate Barracuda Green, ST2000DL003-9VT166, 64MB Cache, 5900 RPM, ATA/ATAPI-8,
Exports and Back-up
External Hard Drive 5: 2TB Seagate Barracuda SRD00F2-1D7AP2-500
S/N NA4LJXE2
Are you using Mercury Playback Engine GPU Acceleration? Yes
Does the problem only happen with your final output, with previews, or both? Not applicableI am having serious problems with a wedding project. When I started it a few weeks ago it was all going ok when all of a sudden some of the files came up pixelated and blocky. I know the next question will be 'can you post a clip here?'. I will try to but it means showing the Bride and Groom's faces and as I have not yet shown them any of the video files I do not think it appropriate to do so here. In the meantime I am posting this here as I need some urgent help, as the project is getting very close to being overdue now.
Technical stuff:
Files from Sony HXR-MC2000E - SD MPEG files;
Using Adobe Premiere CS6
Custom built Intel i3 3.30ghz pc
Windows 7 with Service pack installed
When i opened the project today I got an error message: 'a low-level exception occurred in Importer FastMPEG'. Can anyone clue me up as to what this means please. To me, it seems like it could be related as I am importing MPEGs. I have tried re-importing the original files but they still come up as pixelated.
Thanks again in advance for your help.As well as the answering the general questions here http://forums.adobe.com/message/4200840 please provide DETAILS of your computer hardware
Especially the amount of RAM and number and distribution of hard drives and your brand/model graphics adapter and driver version
For instance... my computer
Asus P6 SE motherboard with Intel i7 930 CPU
12Gig Ram and nVidia GTX 285 to use Cusa/MPE
My 3 hard drives for video editing are configured as...
1 - 320Gig Boot for Win7 64bit Pro and ALL program installs (2)
2 - 320Gig data for Win7 paging swap file and video project files
When I create a project on #2 drive, the various work files follow,
so my boot drive is not used for the media cache folders and files
3 - 1Terabyte data for all video files... input & output files (1)
(1) for faster input/output with 4 drives
- use drive 3 for all source files
- use drive 4 for all output files
(2) only 60Gig used, for Win7 & CS5 MC & MS Office & other smaller programs
Search Microsoft to find out how to redirect your Windows paging swap file
http://search.microsoft.com/search.aspx?mkt=en-US&setlang=en-US
I can't help with your error (have never had that) but posting hardware details MAY help lead to a solution
Also, if you are editing HiDef footage, your i3 is VERY underpowered... you need an i7 for 'smooth' HD editing... plus, of course, enough hard drives to spread the workload (minimum 2 - or 3 like I have)Hi Guys,
I received the following while trying to import a .ts file, both in Premiere Pro CS6 and the Media Encoder CS6.
'A low-level exception occurred in: ImporterFastMPEG (Importer)'
Any help appreciated.
Trev Daley.TS files are typically from broadcast television, which you aren't legally allowed to edit anyway, so...
【スペック】
・macbook pro
・モデル 13インチ Late 2011
・OS 10.9.4
・2.4GHz Core i5
・メモリー 8GB
・SSD（256GB）
【症状】
Premier pro CC（2014）で編集を続けていると
だんだん動作が重くなり…
やがて、タイムラインで素材にマウスを持っていっても
プログラムモニターに映像がでなくなり、
右下（イベント窓）に、赤色で丸い×印アイコンがあらわれる。
確認すると
↓
【A low-level exception occurred in: ImporterMPEG】
というエラー文字が出てくる。
そしてやがて落ちる…。
これが頻繁に起こるので仕事にならない。
なにか手立てはないでしょうか？？しゃんてぃさん。
お返事ありがとうございます。
キャッシュデータの削除は何度か試してみたのですが、
状況は改善されずでして…
（ソフト側からの削除＆commonフォルダー内の直接削除両方試してみたのですが…）
さらに、ココに書かれている事もひと通り試してみました。
↓
おかしいなと思ったら（Mac OS 版 Premiere Pro CC）
が、改善されずといった具合です。
再起動すると10分程度の作業は安定しているのですが、
その後やっぱり右下にコイツ！が！出てくるんですよね。。。
【A low-level exception occurred in: ImporterMPEG】
ちなみに使用している編集素材等はーーー
■動画：キャノン C500収録
（.MXF形式／MPEG-2 Long GOP／1920×1080）
■静止画：png形式
■音声：wav形式
■尺：6分×５シーケンス
■シーケンスの設定
といった環境下です。
う〜ん。困った。
A Low Level Exception Occurred Premiere Pro
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